Refund and Service Adjustment Policy
Effective Date: May 26, 2026
1. Overview
iblkn, operated by TCP Global EOOD, provides professional B2B IT asset lifecycle management services including secure logistics, certified data destruction, IT repair and refurbishment, and asset value recovery. This Refund and Service Adjustment Policy outlines the conditions under which service fees may be refunded, adjusted, or credited.
As all services are delivered under individual corporate agreements or written quotations, the specific terms of any engagement take precedence over this general policy.
2. Service Nature
iblkn operates exclusively in a B2B (business-to-business) capacity. Services are non-retail in nature and are not subject to standard consumer return rights under Bulgarian or EU consumer protection law. All engagements are governed by corporate service agreements, proposals, or purchase orders agreed between TCP Global EOOD and the client organisation.
3. Eligibility for Refunds or Service Credits
A refund or service credit may be issued in the following circumstances:
- Service not rendered: If payment was collected for a service subsequently not performed due to circumstances within the Company’s control, a full refund will be issued.
- Partial service delivery: If agreed services were only partially completed due to Company error, a proportional credit or partial refund will be assessed and agreed in writing.
- Duplicate payment: In the event of an accidental duplicate payment, the excess amount will be refunded in full within 14 business days of confirmation.
- Documented service failure: Where a service has demonstrably failed to meet the agreed specifications outlined in a signed Service Level Agreement (SLA) or corporate contract, a credit or compensation may be negotiated.
4. Non-Refundable Services
The following services are generally non-refundable once initiated or completed:
- Certified data erasure or physical data destruction — once certificates of destruction have been issued, the process is irreversible.
- Secure logistics and transport services — once assets have been collected and dispatched, transport costs are non-refundable.
- Technical diagnostics, repair, and IT detailing fees — once a technical report or refurbished unit has been delivered.
- Administrative, compliance, and documentation fees.
5. Asset Value Recovery and Consignment
iblkn does not guarantee a specific resale value for IT assets processed for value recovery or resale. Market fluctuations, asset condition, and global demand may affect final recovery values. Revenue-sharing arrangements are strictly governed by the individual written agreement and are not subject to general refund terms.
6. Requesting a Refund or Service Adjustment
Clients must contact iblkn in writing within 14 calendar days of the service completion date or invoice date. Requests must include:
- Company name and contact details
- Reference to the relevant invoice, contract, or service order number
- A clear description of the issue and the adjustment requested
- Any supporting documentation
Submit requests by email to: csd@tcp-global.eu
7. Processing Timeline
iblkn will acknowledge all requests within 5 business days of receipt. A final decision will be communicated within 20 business days. Approved refunds will be processed within 14 business days of approval.
8. Disputes
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the competent courts in Sofia, Bulgaria, in accordance with Bulgarian law and applicable EU regulations.
9. Contact
- Email: csd@tcp-global.eu
- Phone: +359 87 87 22 100
- Address: 24 George Washington St., 1202 Sofia, Bulgaria